Shipping policy

Thank you for shopping with Labstone.net. We are committed to delivering your jewelry safely and on time. Please review our shipping policy below.

1. Order Processing Time:

  • All orders are processed within 3–7 business days after order confirmation.

  • Customized or made-to-order jewelry may require additional processing time. The estimated timeline will be shared at the time of order confirmation.

2. Shipping Destinations:

  • We ship worldwide, including the USA, Canada, Europe, and other international locations.

3. Shipping Methods & Delivery Time:

  • Shipping methods and estimated delivery times are displayed during checkout.

  • Estimated delivery time generally ranges between 7–15 business days, depending on the destination and customs clearance.

4. Shipping Charges:

  • Shipping charges are calculated at checkout based on the destination, order value, and shipping method selected.

  • Any customs duties, taxes, or import fees are the responsibility of the customer.

5. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking details.

  • Please allow 24–48 hours for tracking information to update.

6. Delays:

  • Delivery times are estimates and may be affected by factors beyond our control, such as customs inspections, weather conditions, or courier delays.

  • Labstone.net is not responsible for delays caused by shipping carriers or customs authorities.

7. Damaged or Lost Packages:

  • If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the package and product.

  • If a package is lost in transit, we will assist you in filing a claim with the shipping carrier.

8. Incorrect Address:

  • Please ensure that your shipping address is correct at checkout.

  • Labstone.net is not responsible for orders delivered to incorrect addresses provided by the customer.

9. Contact Information:

Thank you for choosing Labstone.net. We appreciate your trust and look forward to serving you.